Self-Assessment Checklist: (To be filled-up by supplier and submitted to Elcom Innovations Pvt. Ltd)
C.Sales & Customer Support |
1.1 Name and contact details of the Sales Manager |
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1.2 Name and contact details of the Account Manager responsible for our company (if different) |
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1.3What is there average indicative delivery lead-time? |
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1.4What is the average level of delivery compliance with quantities ordered and scheduled delivery dates? |
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1.5 How are customer complaints
And returns handled? (please attach escalation matrix)
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Attach Escalation Matrix |
1.6 Is there a documented procedure forHandling customer complaints and implementing corrective or preventive Action? (if yes, please provide details, attach separate page if necessary)
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YesNo Attach Separate page(if yes) |
1.7 Is the root cause for customer rejects investigated and measures taken to eliminate the cause? (if yes, please provide details, attach separate page if necessary) |
YesNo Attach Separate page(if yes) |
1.8 Are these measures monitored and controlled to ensure that they are Effective? (if yes, please provide details, attach separate page if necessary) |
YesNoAttach Separate page(if yes) |
D. Quality Management Systems |
D.1 General Information on quality management |
1.1 Is there a quality manual? If so, how often is this manual maintained, reviewed and updated? (if yes, please attach quality manual) |
YesNo Attach Quality Manual |
1.2 How is the quality management organized within the Company? |
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1.3 Is there a person fully responsible for quality management? |
YesNo |
D.2 Quality Certification and accreditation |
2.1 Is the company certified under ISO 9001:2000/2008 or equivalent? If so, please attach the certificate to this audit. |
YesNo If yes, Attach Certificate to Audit |
2.2 Is the company certified under ISO AS 9100 C or equivalent? If so, please attach the certificate to this audit. |
YesNo If yes, Attach Certificate to Audit |
2.3 If not, what steps are being taken to attain it? Please give details |
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D.3 Documentation control |
3.1 Is there a documented and maintained procedure for the control of documents throughout the Company? (if yes, please describe in brief) |
YesNo |
3.2 Specify whether each of the following documents exists. Describe in each case whether or not it is dated, signed by the responsible
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